Terms of Service

AgentLink helps hiring managers (“you”) screen and book candidates. You create a job and share its link. Candidates answer must-have questions, apply, and take a short AI screening call. Those who meet your pass bar book a meeting on your team’s Google Calendar, or wait for your invite, depending on your settings.

AgentLink is a software tool. It is not an employer, staffing agency, employment agency or consumer reporting agency. It does not run background checks, and it does not decide who you hire.

• Accounts are by invitation for now. You must be 18 or older and use the Service for business, not personal, purposes.
• Keep your password safe and your details accurate. You are responsible for what happens in your account, including what your team members do.
• Tell us at [email protected] straight away if you think someone has used your account without permission.

AgentLink suggests questions, a pass bar and settings for each job. You review them, can change them at any time, and are responsible for the final version. You can pause or close a job at any time; a paused job stops taking new applications.

• Jobs must be real, current openings, and your job posts must be accurate and lawful.
• Be clear about how the role is paid. For commission-only roles, say so plainly. Do not make income, earnings or “be your own boss” claims you cannot back up, and follow the FTC Act, state law and any rules of your industry regulator (for example insurance, securities or real estate).
• If the role needs a license (such as an insurance, securities or real estate license), say so, and do not suggest candidates can do licensed work without one.
• Questions must be related to the job. Do not ask about protected characteristics, such as age, race, religion, sex, pregnancy, disability, national origin, citizenship or immigration status, or about salary history where that is banned.

AgentLink charges $39 for each meeting held, unless we agree a different price with you in writing. You are not charged for no-shows, cancellations or meetings that have not happened yet. A monthly limit can be set for your account.

Free for 14 days or your first 3 meetings held, whichever comes first. After that, new meetings need a card on file. We charge it once a month, on the 3rd, for the meetings held the month before. Payments are handled by Dodo Payments as our merchant of record. If a charge fails we retry it, and new bookings pause while a bill stays unpaid for more than 7 days. Prices do not include taxes, which you pay where they apply. There is no long-term contract; you can stop at any time. We will give you at least 30 days’ notice of any price change.

• Consent. AgentLink calls only candidates who applied through your job link and agreed to the AI call on the apply form, and only at the number they entered. You may not add, upload or pass us phone numbers, or ask us to call referrals, leads or anyone who has not applied and agreed themselves. AI and artificial-voice calls to mobile phones need prior express consent under the US Telephone Consumer Protection Act (TCPA).
• Disclosure and recording. Every call opens by saying the caller is an AI assistant and that the call is recorded, which also meets call-recording consent laws in all-party-consent states. You may not set up a job to skip or change this.
• Calling hours and opt-out. Phone calls happen only between 9am and 8pm Monday to Saturday in the candidate’s time zone, with at most one retry. A candidate who says “not now” or asks not to be called again is not called again. Candidates can stop emails at any time by writing to [email protected].
• Do-not-call and messaging. You will not use AgentLink for marketing, sales or recruiting outreach to people who have not applied, and you will honour opt-outs you receive directly.

Scores, notes and suggestions come from AI. They can be wrong and are meant to help you decide, not to decide for you. You make every hiring decision and are responsible for it as the employer. In particular, you agree to:

• Follow equal-opportunity and anti-discrimination law, including Title VII, the ADA, the ADEA and state and local law.
• Provide reasonable accommodations and another way to be considered when a candidate asks, for example someone who cannot do a voice call because of a disability.
• Have a person review a result when a candidate asks (our Privacy Policy tells candidates they can), and do not rely only on the AI score to reject someone in places where that is not allowed.
• Meet the rules for automated hiring tools that apply to you. For example: New York City Local Law 144 (a bias audit and notice to candidates before use), the Illinois Human Rights Act as amended in 2026 (notice when AI is used in hiring), the Colorado AI Act (notice, explanation and appeal for high-risk AI decisions), California’s Fair Employment and Housing Act rules on automated-decision systems (including keeping records), and the EU AI Act, which treats AI used in recruitment as high-risk. Do not use AgentLink for candidates in a place whose rules you have not met.
• Not use AgentLink results as a background check or consumer report. AgentLink does not provide consumer reports under the Fair Credit Reporting Act.

We will reasonably help you meet these duties, for example by explaining how scoring works and giving you each candidate’s answers, scores and transcripts.

You control the personal data of candidates who apply to your jobs (you are the “controller”, “business” or “data fiduciary”), and AgentLink processes it for you as your “processor” or “service provider”. These terms are our data processing agreement with you. We will:

• process candidate data only to provide the Service, on your documented instructions (your job settings and use of the dashboard), and as the law requires;
• not sell or share it, not use it for advertising, not combine it with other data except as the Service needs, and not use it for any purpose outside our business relationship with you, as required of service providers under the CCPA and other US state laws;
• keep it confidential, protect it with appropriate security, and make sure our staff and providers are bound to confidentiality;
• use the providers listed in our Privacy Policy and tell you before adding or replacing one, so you can object;
• help you answer candidates’ rights requests and carry out data protection assessments;
• tell you without undue delay, and within 72 hours where we can, after we learn of a personal data breach affecting your candidates;
• delete candidate data as described in our Privacy Policy, or sooner if you ask, unless the law requires us to keep it;
• use the EU Standard Contractual Clauses (with the UK addendum) for transfers of EU and UK data outside those regions, and follow the DPDP Act for Indian data.

You are responsible for having a lawful basis to collect candidate data through your jobs, for any notices the law requires of you as an employer, and for how you use the data after you see it.

If you connect Google Calendar, AgentLink reads free and busy times and creates, changes or cancels the meetings it books. We use Google data only for this, as described in our Privacy Policy, and in line with Google’s API Services User Data Policy. You can disconnect at any time.

If you apply to a job through AgentLink, you use the Service under the hiring company’s job and these terms. You agree to give true information, to take the call yourself, and not to use AI tools or another person to answer for you. Applying or passing a screening call does not promise a meeting, an interview or a job. The hiring company, not AgentLink, decides who it hires.

You may not use the Service to:

• Post fake, misleading or fraudulent jobs, including pyramid schemes, or jobs that charge candidates fees to apply or start.
• Collect candidate data for anything other than the job they applied to, or sell or share it.
• Discriminate against candidates in any way the law prohibits.
• Harass candidates, or contact anyone who has asked not to be contacted.
• Upload malware, or scrape, probe, overload, reverse-engineer or attack the Service.
• Act for a third party without their written permission, or resell the Service.
• Break any law that applies to you or to your candidates.

AgentLink owns the Service and its technology. You own the content you submit, such as job posts, and candidates own the information they submit. You give us permission to use your content only to run the Service for you. We may use totals and patterns that do not identify any person or company to run and improve the Service. If you send us suggestions, we may use them without owing you anything.

You can stop using AgentLink and close your account at any time by emailing [email protected]. We may suspend or end your access if you break these terms, put candidates or the Service at risk, or if the law requires it. Where we can, we will warn you first. After your account closes, we delete your data as described in our Privacy Policy. Sections that by their nature should continue (fees owed, data processing, ownership, disclaimers, liability, indemnity and governing law) continue.

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not promise a number of applicants, meetings or hires, that every score is correct, or that the Service will always be available or free of errors.

To the extent the law allows, neither side is liable for indirect, incidental, special or consequential losses, such as lost profits, lost data or missed hires. Our total liability for all claims is limited to the greater of the fees you paid us in the 3 months before the claim or US $100. These limits do not apply to your payment duties, your indemnity below, fraud, or anything the law does not allow us to limit.

You will defend and hold AgentLink harmless from third-party claims arising from your job posts, your hiring decisions, your instructions to us, or your breach of these terms or the law, including employment, anti-discrimination and telemarketing law.

We may update these terms as the Service or the law changes. We will email account holders about important changes at least 14 days before they take effect, unless a change is needed sooner for legal or security reasons. Using the Service after that date means you accept the new terms.

These terms are governed by the laws of the place where AgentLink is established, and disputes will be resolved in the courts there. Before starting a claim, each side will try in good faith to settle it by email for 30 days. Nothing here removes rights you have under consumer or data protection laws that cannot be waived, including the right to complain to a data protection authority.

These terms and our Privacy Policy are the whole agreement between us about the Service, unless we sign a separate written agreement. If part of them cannot be enforced, the rest still applies. You may not transfer these terms without our written consent; we may transfer them as part of a merger or sale. Neither side is responsible for delays caused by events beyond its reasonable control. Not enforcing a term is not a waiver of it.

Questions about these terms: [email protected].